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Delivery Terms & Conditions
It is best for you to be at your property when we deliver or to have somebody with a good knowledge of your requirements available to guide us to where you want your delivery made. If you can not have someone available to meet us, you will need to leave explicit instructions to ensure that your delivery is made according to your wishes. Our drivers will take all practicable care and apply common sense while delivering in your absence, but Intelligro will not be held responsible for deliveries that are made in your absence that do not fully meet your expectations.
Property Access and Responsibility:
The customer acknowledges and accepts responsibility for providing clear and safe access to the property for our heavy vehicles. This includes but is not limited to ensuring that driveways, entrances, and any access routes are suitable for heavy vehicle delivery.
Site Inspection:
Our drivers will take all practicable steps to ensure a delivery is made safely, and within our customers’ expectations. Our driver will assess the site to ensure it is safe, and if so, they will proceed with the delivery.
If the tip off location is either not safe or not suitable, our driver will talk with you to establish an alternative tip off spot.
Delivery Authorisation:
By placing an order, the customer authorizes our heavy vehicles to access the specified delivery location. It is the customer’s responsibility to ensure that all necessary permissions, permits, or approvals for heavy vehicle access are obtained, if required by local regulations.
No Responsibility for Property Damage:
Intelligro takes no responsibility for any damage to property, including but not limited to driveways, walkways, landscaping, lawns, or structures, caused during the delivery process by our heavy vehicles. This includes if the customer asks the driver to tip off in an alternative location that was not previously agreed upon.
Assistance during Unloading:
If required, the customer agrees to help during the unloading process to ensure the safe and secure delivery of goods.
Notification of Concerns:
In the event of any concerns or issues related to heavy vehicle access, the customer must notify Intelligro promptly. We will make reasonable efforts to address and resolve concerns in a timely manner.
Liability Limitation:
Intelligro shall not be liable for any damage to property or any other losses arising from heavy vehicle delivery, provided that Intelligro has followed reasonable procedures for delivery.
Contact Information:
For any inquiries or concerns regarding heavy vehicle delivery, please contact our customer service team at Intelligro on 03 3479 012.
Acceptance of Terms:
I, the customer, acknowledge and agree to the above terms regarding the delivery of my product. I agree that Intelligro will not be responsible for any damage which occurred during the normal course of delivery.